Optimizing Vehicle Maintenance Operations: Leveraging Software Solutions for Enhanced Efficiency and Customer Satisfaction

Document Type : Original Article

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Automotive and Tractors Department, Faculty of Engineering, Minia university, Egypt

Abstract

Effective management in vehicle maintenance centers is crucial in determining the performance and the satisfaction of the customers. This paper offered the conceptualization and specifics of comprehensive software applications in supply chain management for procuring operational improvement and customer satisfaction. The software therefore has tools like inventory, work order, CRM, billing, and reporting tools. In the case of the mid-sized vehicle maintenance center, where such software was installed, results indicated that service times were cut by 20%, that errors were down by 15 %, and that the productivity of technicians was up by 10%. The customer responses revealed a significantly improved service delivery by the staff and the customers, and several aspects such as appointment making, stocking of the materials, and sharing of information were recognized to have improved. The discussion consequently anchors these findings with prior literature, as well as general business implications and possibilities of transferability. Their further development contemplates capabilities such as proactive maintenance and diagnostics with the help of Artificial Intelligence tools that should provide additional operating advancements. The contextualization of this research readily illustrates the software’s ability to redefine car maintenance centers, and showcasing a need-to-know roadmap of how technology can be harnessed to improve operations and customer experience in the automotive service sector.

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